Terms Conditions and Refunds Policies

Terms & Conditions

The following terms and conditions apply to all website development, software development / design services provided by Watt Software to the Client.

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client requests an invoice then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Watt Software are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Watt Software reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services require an advance setup fee depending on the product / package selected before the work is commenced. Most Watt Software products require monthly payments which cover, support, maintnenance, hosting and domain name rental.

Once the Website / Software has been completed than the Client will be sent a link for them to go through and suggest any changes that maybe required.

Please note that none of the Watt Software products allow clients to view or copy our source code.
The reasons for this are that our software is only hosted on our specially configured servers and will not run on other servers. Also Clients have the ability to edit their software / website through the administration centre of the software / website.

Payment for services is due by bank transfer or through World Pay using our sales website or payment link etc. Bank details will be made available on the Clients invoices.

3. Client Review

Watt Software will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Watt Software otherwise within ten (10) days of the date the materials are made available to the Client.

4. Turnaround Time and Content Control

Watt Software will install and publicly post or supply the Client's website / software by the date specified in the project proposal, or at date agreed with Client upon Watt Software receiving initial payment, unless a delay is specifically requested by the Client and agreed by Watt Software.

In return, the Client agrees to delegate a single individual as a primary contact to aid Watt Software with progressing the commission in a satisfactory and expedient manner.

During the project, Watt Software will require the Client to provide information to be used to create your project.

5. Failure to provide required website content:

Watt Software is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information as soon as possible after paying your setup fee. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge.

If you agree to provide us with the required information and subsequently fail to do within one week of project commencement we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

6. Payment

Invoices will be provided by Watt Software before the job commences. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Please note that we do not work on a credit basis unless you are a customer that has been with us a while.

7. Web Browsers

Watt Software makes every effort to ensure websites / cloud software is designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Internet Explorer 8 & 9, Google Chrome, etc.). Client agrees that Watt Software cannot guarantee correct functionality with all browser software across different operating systems.

Watt Software cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the website have been designed and handed over to the Client. As such, Watt Software reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

8. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Watt Software's Web space, Watt Software will, at its discretion, remove all such material from its web space. Watt Software is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. Clients with accounts in default agree to pay Watt Software reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Watt Software in enforcing these Terms and Conditions.

9. Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

Please note that our cancellation period varies from product to product so please be sure to check on the product sales page FAQs before commencing with your order.

If your product is one of our rental lines than if you cancel or if you package is cancelled due to lack of payment then we retain the right to sell the product / service to another company in your industry.

If you are renting a Taxi Elite website please note there is a 6 month commitment to ensure we have time to rank the website and so that you get true benefit of the website. If you should wish to cancel the website you will be liable for the remaining 6 months on the contract at the full monthly price.

10. Indemnity

All Watt Software services may be used for lawful purposes only. You agree to indemnify and hold Watt Software harmless from any claims resulting from your use of our service that damages you or any other party.

11. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Watt Software the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Watt Software permission and rights for use of the same and agrees to indemnify and hold harmless Watt Software from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. All software / websites that are created by Watt Software always remain the property of Watt Software unless it has been provided by the Client and not built by ourselves.

12. Design Credit

A link to Watt Software will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. When total development charges are less than £5000, a fixed fee of £500 will be applied. The Client also agrees that the website developed for the Client may be presented in Watt Software's portfolio.

13. Post-Placement Alterations

Watt Software cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

14. Domain Names

Watt Software may purchase domain names on behalf of the Client. If a domain is purchased by Watt Software for a client than the domain will remain the property of Watt Software unless specifically agreed by the customer or unless a Client has provided their own domain name which would remain their property Payment and renewal of those domain names is the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Watt Software. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

15. General

These Terms and Conditions supersede all previous representations, understandings or agreements.

16. Governing Law

This Agreement shall be governed by English Law.

17. Liability

Watt Software hereby excludes itself, its Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;

  • Loss or damage caused by omission;

  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;

  • Loss or damage to clients' artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Watt Software to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

18. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid,



19. Refunds and Returns

Due to the nature of the work at Watt Software being custom “built for the client” projects there are no refunds available on setup fees nor print products for any Watt Software products.

In the unlikely event the software / website has bugs or is broken due to a fault at our end then the product will be fixed free of charge.

We build all of our software / web development projects to the Clients brief ensuring that they always get a product that is exactly what they want and no project will be set live until the Client is 100% happy.